Did You Hear About How I Could Not Use My Frequent Flier Miles?

I just called to try to use my frequent flier miles for a trip in August. I was told that all the award seats are booked, so I cannot use them even though I was willing to move the date of my trip up to two weeks either side of my preferred dates. It is the first time I have tried to use my miles, now over 80,000. I am wondering what is the point of having the miles if they cannot be used!

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